Dear customer,
Due to a config error Node017 went down for 10 minutes at 17:10
We are busy fixing it.
Log:
17:10 Config error made. Imeediately fixing config error. Network didn't start
17:15 Reboot server. Network still down. Removing files that may cause error. Reboot again
17:20 Server up again.
17:35 Server went down again
17:40 Server up again. At the moment we are looking in the logs what happened this time
Message from Data center what caused the second outage:
Date of issue: 23 June 2016 Report reference: -
Incident: Electric fault at 17.42 and 17.44 23/06/2016
Failure date/time: 23/06/2016 at 17.42 น.
Restore date/time: 23/06/2016 at 18.50 น.
Failure duration: 1 Hours 8 Minute Failure by: The electricity system of MEA.
Service Impact: Server and Switch down.
Root cause: The electricity system of MEA at transmission line Si Phraya failure, so the circuit breaker of rack is tripped out.
Solutions: We will move the electric system non-UPS to UPS.
วันพฤหัสบดี, มิถุนายน 23, 2016