In the knowledgebase you find manuals and solutions for technical issues.
Is my VPS backed up?
Yes it is. We deliver a daily backup. Totally 4 backups are retained. So if you need a restore of your backup, you can send a request to [email protected] and we will restore it for you.
How can I reboot my VPS?
You reboot your VPS through your VPS Control Panel. Here you can find how to access your control panel.
Do you have DirectAdmin or cPanel?
No. We actually working on a cheap alternative like zPanel or ISPConfig. Contact us if you are interested
Can I use my own ISO to install my custom operating system?
Yes you can. There is an extra (one time) charge of 500 baht for uploading your ISO to our systems.
Why do you use KVM as virtualization Platform?
We did a long research which platform will suit best. We looked at:
- Performance. KVM is the platform with one of the highest performances
- Ease of use. KVM is easy to use, so no difficult settings, like Xen.
- Stability.
- KVM is a stable system and delivers VPSes with guaranteed RAM and Disk space. That's we want to deliver to our clients
- KVM will become one of the most popular VP in the world. We are anticipating on that.
How can I pay for my VPS?
- Credit Card (Visa/Mastercard)
- Paypal
- 7-Eleven / Counter Service
- Direct banking (most popular banks in Thailand)
- Paysbuy
- True Money
In which data center are you located?
We are located at Proen Internet. Proen Internet has one of the biggest data centers in the CAT Tower in Bangkok. The CAT tower is the location of Thai Internet Exchange (internet backbone). Proen Internet has a great knowledge of Data Centers and networking. They also have the highest bandwidth to the Thai internet (180Gb) So this is the best place to have our servers.
How are you guys connected to the internet?
VPS Hispeed has 10Gb of bandwidth available. We are directly connected to the 100Gb internet backbone of Thailand. Our servers (your VPS) are based in the CAT Tower (that is CAT IDC) at Proen Internet.
We have our dedicated 10Gb connection to the backbone.
Your competitor says that he is better.
We have 26 years of IT experience, and 8 years VPS experience. We already have eight years of Data Center experience over the world, so we know how to run a VPS business. It is always possible that our competitor is better, but that chance is very small.
How is it possible that you have the best value for money?
We have good connections with our hardware suppliers. The better price we get for our hardware, the better the price of your VPS.
I have a technical question. Where can I find my answer?
See the Knowledgebase for your answer
Is adult content allowed?
Adult content is prohibited by law in Thailand. So it's absolutely not allowed
Other content that is not allowed
- Content thay may offend The Thai Royal Family
- Torrent traffic
- Interational VPN / Proxy traffic (domestic within Thailand is allowed)
- Illegal software and media
- Adult content
- gambling
In case we discover that your VPS contains one of these, your VPS will be immediately suspended. You will also not get a refund.
If you need the backup of your VPS, we will discuss with the Thai Authorities, before sending you the backup of your VPS.
Are there any restrictions regarding the content of my VPS?
Yes there are. As our servers are based in Thailand, we have to obey the Thai law. See also question above, and Rules and Policies.
You are located in Thailand. What about the international bandwidth?
Domestic (Thailand) we have 10Gb available.
In Thailand international internet bandwidth was previously regulated by the Thai authorities. Now officialy it isn't anymore, but it still is. Previously international internet connection was controlled by CAT Telecom. Now all big ISP's have their own international internet connection. The problem is, is that the more international bandwidth an ISP has, the more fee they have to pay to the Thai authorities.
That makes international bandwidth in Thailand very expensive. VPS HiSpeed pays approx 700 baht per dedicated (not shared) international Mb per month.
So ALL ISP's VPS and webhosting providers in Thailand have very limited international bandwidth. So does VPS HiSpeed.
If you still want to have large international bandwidth in Thailand, we can arrange it for you for 700 baht per month per Mb.
Where can I use the international bandwidth for?
International bandwidth is very expensive in Thailand. Therefore the available international bandwidth is very limited. In this way we can keep the VPS price low.
International bandwidth usage is only meant for:
• Visitors that want to access the VPS websites/web applications from abroad
• Software updates for your VPS
• Setting up your VPS (copying data from abroad, install new software, etc)
So what’s not allowed for international traffic:
• Streaming data (for example video and audio)
• Other continuous data transfers
If we notice that your VPS abuses the international bandwidth, then we will limit the total bandwidth of your VPS immediately. We will let you know that we have taken that action, so that you can disable the international bandwidth abuse on your VPS. After that, we will enable full bandwidth again.
If you need more dedicated international bandwidth, we can arrange that for your VPS. The price per dedicated Mb per month is THB.3400 (Price in February 2014).
The prices for international bandwidth are decreasing fast. So please contact us for the lastest price.
Do you register domain names?
No. We have eight years of VPS experience, so we choose to deliver the product which we are the best in. Domain names are available worldwide, so you can easily get it everywhere else. If you already have domains, you can still redirect it to the VPS.
If we receive a lot of requests to handle domain names, then we are going to do that as well